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Date My Hammond
Kansas City Time:
Mon-Fri (excl holidays)
A restocking fee of 25%, or $25.00, whichever is greater, based on the purchased price, will be assessed on all returns that are approved by Classic Hammonds®. Packaging, shipping, insurance, and/or sales tax are included as part of the purchase price.
Orders can be cancelled within 24 hours of being placed, provided the order is not a "Special Order" item. The cancellation must be approved by Classic Hammonds®. Cancelled orders will be assessed a $15.00 cancellation fee. Due to our same day shipping on in stock items, cancellations requests must be initiated via telephone ONLY.
Most unopened and/or unused items* sold by Classic Hammonds® are returnable within 10 business days of receipt of item, for a refund, less the restocking fee. The customer is responsible for return packaging, shipping & insurance costs. If item(s) are returned without insurance and the item(s) are lost and/or damaged, the customer assumes full responsibility for the loss and/or damage.
(*) SPECIAL ORDER ITEMS and ELECTRONIC COMPONENTS (such as tubes, capacitors, resistors, diodes, transistors, motors, transformers, high frequency drivers, speakers & others) are NOT cancellable, and NOT returnable. If damaged in shipment, contact the shipping company if insurance was purchased or included with your shipping method. If item(s) are defective, please contact us for assistance with the manufacturer's warranty process. Customer is responsible for all packing, shipping & insurance charges to expedite a warranty claim.
Due to the nature of VINTAGE items, and lack of control over installation of them, they are NOT returnable. All vintage items are tested for proper working condition BEFORE shipment, and are sold "as is", without any warranty.
Item(s) must be returned in brand new condition, with all original packaging, parts, and instructions. Item(s) must be complete, unmarked, without ANY modifications, and show no signs of tampering. Package seals must NOT be broken, if applicable.
To request return approval, you must call (913) 645-7473 during regular business hours, within 5 business days of receipt of the item(s). Regular business hours are Monday thru Friday, 9:00AM-5:00PM, [CST/CDT], except holidays. NOTE: RETURN MERCHANDISE REQUESTS CANNOT BE HANDLED VIA E-MAIL.
Upon receipt of the item(s), Classic Hammonds® will decide if the item(s) qualifies for a refund, and the amount of the refund. Further, customer agrees solely to accept this decision.
Classic Hammonds® reserves the right to change or modify this policy at any time, without notice.